Payment Terms & Policies
1. Project Approval & Payment
All projects require acceptance of a project offer before work can begin.
Once a client accepts an offer, payment must be completed through the approved payment methods available on the platform.
Work will only commence after payment has been successfully received and verified.
2. Subscription Plans
Subscription clients are billed according to their selected plan.
Unused subscription hours do not roll over into the next billing cycle and expire automatically at renewal.
Hours are deducted only after a project offer has been approved by both Glorion Matrix and the client.
3. Custom Project Payments
For one-time projects, payment is based on the approved project offer.
The offer will clearly specify: project scope, deliverables, estimated timeline, number of revisions, and project cost.
Payment must be completed before project execution begins unless otherwise agreed in writing.
4. Revisions
Each project includes the number of revisions stated in the approved offer.
Additional revisions beyond the agreed amount may incur extra charges.
Major scope changes requested after project approval may require a revised offer and additional payment.
5. Refund Policy
Due to the nature of engineering, design, and digital development services, completed work is generally non-refundable.
Refund requests may be considered only if work has not yet started or Glorion Matrix is unable to deliver the agreed service.
Any approved refund will be processed using the original payment method.
6. Project Delays
Client delays in providing information, approvals, or feedback may affect project timelines.
Glorion Matrix shall not be responsible for delays resulting from missing client information or extended response times.
7. Deliverables & Ownership
Final deliverables will be released through the client dashboard after project completion.
Ownership rights transfer to the client only after full payment has been received.
Glorion Matrix retains the right to showcase completed work in its portfolio unless a separate NDA or confidentiality agreement has been signed.
8. Confidentiality
All project information, files, and communications will be treated confidentially.
Where required, Glorion Matrix is willing to sign a Non-Disclosure Agreement (NDA) before project commencement.
9. Payment Disputes
Any payment disputes should be reported within 14 days of payment.
Both parties agree to attempt resolution through direct communication before pursuing legal action.
10. Acceptance of Terms
By accepting a project offer, subscribing to a plan, or making a payment through the platform, the client acknowledges and agrees to these Payment Terms & Policies.
