Legal

Payment Terms & Policies

1. Project Approval & Payment

All projects require acceptance of a project offer before work can begin.

Once a client accepts an offer, payment must be completed through the approved payment methods available on the platform.

Work will only commence after payment has been successfully received and verified.

2. Subscription Plans

Subscription clients are billed according to their selected plan.

Unused subscription hours do not roll over into the next billing cycle and expire automatically at renewal.

Hours are deducted only after a project offer has been approved by both Glorion Matrix and the client.

3. Custom Project Payments

For one-time projects, payment is based on the approved project offer.

The offer will clearly specify: project scope, deliverables, estimated timeline, number of revisions, and project cost.

Payment must be completed before project execution begins unless otherwise agreed in writing.

4. Revisions

Each project includes the number of revisions stated in the approved offer.

Additional revisions beyond the agreed amount may incur extra charges.

Major scope changes requested after project approval may require a revised offer and additional payment.

5. Refund Policy

Due to the nature of engineering, design, and digital development services, completed work is generally non-refundable.

Refund requests may be considered only if work has not yet started or Glorion Matrix is unable to deliver the agreed service.

Any approved refund will be processed using the original payment method.

6. Project Delays

Client delays in providing information, approvals, or feedback may affect project timelines.

Glorion Matrix shall not be responsible for delays resulting from missing client information or extended response times.

7. Deliverables & Ownership

Final deliverables will be released through the client dashboard after project completion.

Ownership rights transfer to the client only after full payment has been received.

Glorion Matrix retains the right to showcase completed work in its portfolio unless a separate NDA or confidentiality agreement has been signed.

8. Confidentiality

All project information, files, and communications will be treated confidentially.

Where required, Glorion Matrix is willing to sign a Non-Disclosure Agreement (NDA) before project commencement.

9. Payment Disputes

Any payment disputes should be reported within 14 days of payment.

Both parties agree to attempt resolution through direct communication before pursuing legal action.

10. Acceptance of Terms

By accepting a project offer, subscribing to a plan, or making a payment through the platform, the client acknowledges and agrees to these Payment Terms & Policies.

Legal

Terms of Service

1. Acceptance of Terms

By accessing, browsing, creating an account, submitting a project, subscribing to a service, accepting an offer, or using any service provided by Glorion Matrix, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, you must discontinue use of the website and services immediately.

2. About Glorion Matrix

Glorion Matrix is a design and engineering platform providing services including but not limited to:

  • Mechanical Design
  • Product Development
  • Industrial Design
  • Furniture Design
  • Aerospace & UAV Design
  • CAD Modeling
  • Engineering Drawings
  • Technical Documentation
  • 3D Rendering
  • Animation
  • Visualization Services
  • Prototyping Support

3. User Accounts

Users are responsible for:

  • Maintaining account security
  • Keeping passwords confidential
  • Providing accurate information
  • Updating account information when necessary

Users are fully responsible for all activities occurring under their account.

4. Project Submissions

Submission of a project request does not create a contractual relationship.

A project only becomes active after:

  • Review by Glorion Matrix
  • Offer creation
  • Client acceptance
  • Successful payment verification

5. Project Offers

Project offers may include:

  • Scope of work
  • Deliverables
  • Pricing
  • Estimated hours
  • Delivery timeline
  • Revision limits
  • Project terms

Accepted offers constitute a binding agreement between both parties.

6. Intellectual Property

Ownership of all work remains with Glorion Matrix until full payment has been received.

Upon complete payment, ownership of agreed deliverables transfers to the client unless otherwise specified.

7. Confidentiality

All client information shall be treated confidentially.

NDAs may be signed upon request before project commencement.

8. Revisions

Projects include only the revisions stated in the approved offer.

Additional revisions may require additional fees.

9. Prohibited Activities

Users may not:

  • Upload malicious software
  • Submit fraudulent information
  • Infringe intellectual property rights
  • Attempt unauthorized access
  • Use the platform for illegal purposes

10. Limitation of Liability

Glorion Matrix shall not be liable for indirect, incidental, consequential, or special damages arising from use of the website or services.

11. Termination

Glorion Matrix reserves the right to suspend or terminate accounts violating these Terms.

12. Governing Law

These Terms shall be governed by applicable laws in the jurisdiction where Glorion Matrix operates.

13. Contact

Email: glorionmatrix@gmail.com

Website: https://www.glorionmatrix.com

Legal

Privacy Policy

1. Introduction

Glorion Matrix values your privacy and is committed to protecting your personal information.

2. Information We Collect

We may collect:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Company Name
  • Country

Account Information

  • Login Credentials
  • Account Preferences
  • Subscription Information

Project Information

  • Project Briefs
  • Uploaded Files
  • Technical Documents
  • Communications

Payment Information

  • Payment transactions are processed through secure third-party payment providers. Glorion Matrix does not store complete card information.

3. How We Use Information

Information may be used to:

  • Deliver services
  • Process project requests
  • Create offers
  • Manage subscriptions
  • Improve user experience
  • Send notifications
  • Provide support

4. Data Storage

Project files and user data are stored using secure systems and protected against unauthorized access.

5. Sharing Information

Glorion Matrix does not sell personal data.

Information may only be shared with:

  • Payment processors
  • Cloud storage providers
  • Legal authorities when required by law

6. User Rights

Users may:

  • Request data access
  • Correct information
  • Delete accounts
  • Request data removal

7. Security

We implement security measures including:

  • HTTPS Encryption
  • Secure Authentication
  • Access Controls
  • Backup Systems

8. Contact

Email: glorionmatrix@gmail.com

Legal

Payment & Refund Policy

1. Payment Requirements

All projects require payment before work begins unless otherwise agreed in writing.

Payment may be processed through approved payment providers including Flutterwave and other supported methods.

2. Subscription Plans

Subscription plans provide access to monthly engineering and design support.

Basic Plan

  • $2,500/month – Up to 40 Hours

Growth Plan

  • $3,600/month – Up to 60 Hours

Pro Plan

  • $4,600/month – Up to 80 Hours

Unused hours expire at the end of each billing cycle and do not roll over.

3. Custom Projects

Custom projects are billed according to approved project offers.

Offers include:

  • Scope of work
  • Timeline
  • Deliverables
  • Price
  • Revision limits

4. Refund Policy

Due to the custom nature of engineering and design services:

Refunds May Be Granted If:

  • Work has not started
  • Payment was made in error
  • Glorion Matrix cannot fulfill the service

Refunds Are Not Available For:

  • Completed work
  • Approved deliverables
  • Accepted milestones
  • Subscription hours already used

5. Chargebacks

Clients agree to contact Glorion Matrix before initiating chargebacks.

Fraudulent chargebacks may result in account suspension.

6. Project Cancellation

Projects canceled after work has begun may incur charges for completed work.

7. Additional Charges

Additional fees may apply for:

  • Extra revisions
  • Scope changes
  • Additional deliverables
  • Rush delivery requests

8. Contact

Email: glorionmatrix@gmail.com

If you have any questions about these terms, please contact us.